CapoPrivacy & support
What Capo can see, what it stores and where, and how to reach a human.
Privacy and permissions
Does Capo collect my data?
Yes — anonymous diagnostics, on by default, and you can turn them off.
Each diagnostic event carries:
- A random ID minted on your device
- The extension version
- Your browser and locale
- Which control you touched
- The bare domain of the site — youtube.com, never the full URL
Events batch up quietly and send in the background.
One switch in Settings ends it.
The full policy lives at capotune.com/privacy.
Does Capo upload my audio or video?
No — Capo never uploads your audio or video.
Sound is reshaped right inside the page with a Web Audio worklet — the audio never leaves your machine, because there's nowhere for it to go.
The only things Capo ever sends out are diagnostic events (a random ID, the version, your browser and locale, which control you touched, and the bare domain) and a one-time ping when you install. Sign in to a Capo account and it also checks your plan with capotune.com. No audio. Ever.
Does Capo require an account?
No — the free features need no account at all.
Pro is the only reason to have an account. To unlock the Pro workspace you sign in and pay for Pro — signing in is simply how Capo ties those extra controls to your account. Nothing in the free tier ever asks you to sign up.
Why does Capo need access to websites?
Because it can't know in advance where you'll play something.
Capo asks for access to all sites so it can slip its audio engine into whatever page you're on — YouTube, a lecture player, some tiny podcast site.
That's also why it only wakes up where there's media — on a page with nothing playing, there's simply nothing to hook into.
It also reads the track's title and artist to label your history, and that stays on your device.
Does Capo store my listening history?
Yes — but only on your device, and only for you.
- What you played: title, artist, artwork, link
- The pitch, speed, and volume you set — so coming back to a track restores your settings
The list is capped, oldest entries drop off, and it never leaves your browser. Settings → Reset → Clear history wipes it.
Your preferences — language, ranges, skip interval — go to Chrome's synced storage, so they ride along to other devices on the same Chrome profile.
Neither ever reaches Capo's servers.
Support and feedback
How do I contact Capo support?
Two ways: the in-extension feedback form, or email.
- Settings → Send feedback — no account needed, and you can leave your email out entirely.
- support@elyralabs.org — reaches the same people, and it's the address to use for privacy or data requests.
Settings → Support opens the FAQ.
- Choose Idea if the site never worked, Bug if it used to.
- Put the site's domain — like youtube.com, not the full URL — in the "Site this happened on" field.
- Say which language you're running and quote the phrase that read wrong.
Your Capo version and browser attach themselves. And when Capo tells you a page won't work, there's a Report a bug link right on that screen.
Leaving anonymous diagnostics on helps here too: domain-level site diagnostics are exactly how we spot places where Capo quietly fails.
What should I include in a bug report?
The form asks for little, so your message does the work.
- The domain — there's a field for it
- What you tried, and what you saw or heard
- Your settings at the time: pitch, speed, volume, audio quality
- An email, if you want a reply — it's optional
Open Settings — the version sits in the bottom-right corner.
You'll also find it on chrome://extensions.
Version and browser attach automatically.
Where can I leave a review?
Settings → About → Leave a review opens your store's listing.
It works out the right store by itself — Chrome Web Store, Edge Add-ons, or Firefox's AMO, depending on where you installed from.
Reviews genuinely help. If something's broken, though, the feedback form gets it fixed faster.