The Capo refund policy.

This policy covers the paid Capo Pro plans — the monthly and annual subscriptions and the one-time lifetime purchase — bought through www.capotune.com. It sits alongside our Terms of Service and doesn’t limit any rights you have under law.

1. Who processes payments

Checkout and billing for Capo Pro are operated by Paddle, our merchant of record. Paddle is the seller of record for every purchase, so refunds are issued by Paddle to your original payment method. Paddle’s buyer terms apply to every transaction alongside this policy.

2. The free trial

Monthly and annual subscriptions begin with a 7-day free trial. You won’t be charged until the trial ends — cancel any time during the trial from your account page and you’ll never pay anything.

3. 14-day money-back guarantee

Your first purchase of any Capo Pro plan — monthly, annual, or lifetime — is covered by a 14-day money-back guarantee. If Capo Pro isn’t for you, request a refund within 14 days of the charge and we’ll refund it in full, no questions asked.

The guarantee applies once per customer, to your first paid charge. We may decline refunds where we see abuse — for example, repeated purchase-and-refund cycles.

4. Subscription renewals

Subscriptions renew automatically at the end of each billing period. If you’re charged for a renewal you didn’t intend to keep, contact us within 14 days of the renewal charge and we’ll refund it. Requests for older renewal charges are handled case by case — write to us and we’ll do our best.

5. Cancelling vs. refunds

Cancelling stops future charges but doesn’t refund past ones: you keep Capo Pro until the end of the period you’ve already paid for. Outside the windows above, we don’t offer pro-rated refunds for unused time — so to avoid an unwanted renewal, cancel any time before your renewal date from your account page.

6. How to request a refund

Email support@elyralabs.org from the address on your Capo account — or reply to your Paddle receipt — and tell us you’d like a refund. A reason is welcome, but not required.

Approved refunds are issued by Paddle to your original payment method, usually within 5–10 business days depending on your bank. Once a refund is issued, your Capo Pro access ends.

7. Your statutory rights

Nothing in this policy limits rights that can’t be waived under the law of your country. If you’re a consumer in the EU or UK, you may have a statutory 14-day right of withdrawal for digital purchases — our guarantee is designed to meet or exceed it.

8. Changes to this policy

We may update this policy from time to time — for example, if plans or billing providers change. Material changes will be posted here with an updated date and apply to purchases made after they take effect.

9. Contact

Questions about billing or refunds? Email support@elyralabs.org — a human reads every message.